Service Pledge

The Ministry of Economic Development and Innovation is committed to making timely decisions on all complete applications once submitted. We use our best effort to deliver services that are easy to access and provide you with accurate application information.

You can access our services through our program website, or:

  • Telephone: 416-325-5181; Toll free: 1-866-446-5216
  • TTY:  (416) 325-9275; TTY Toll free:  1-877-408-3414
  • Fax: 416-325-3877
  • In person: 56 Wellesley St. West, 7th floor, Toronto
  • Canada Post: Ministry of Economic Development and Innovation; 56 Wellesley St. West, 7th floor, Toronto ON M7A 2E7
  • By email: info@mri.gov.on.ca

When applying for government funding from one of our programs, you must:

  • Use the specific-to-the program application form provided on our web-site;
  • Provide a complete application as per the guidelines for the program.

We will:

  • Acknowledge the receipt of your application
  • Outline the time it will take to review your application

Feedback about service delivery and accessibility is welcome. You may enter your comments on the Contact Us link on our web-site, or contact us as outlined above. Find out more about what you can expect when you send your message. If required, you can contact us to obtain a document outlining how we handle your feedback.

Ontario Government Common Service Standards

Business Service Standards: Economic Development and Innovation

Early Researcher Awards (ERA)


Funding

  • We will acknowledge the receipt of complete applications within 20 business days.
  • We will decide and communicate the outcome of applications within 154 business days.

2010 Results

This is a new service commitment to be reported next year. 

Decide and communicate the outcome of applications within 154 business days:

  • The service standard was met 100% of the time.

Innovation Demonstration Fund (IDF)


Funding

  • We will acknowledge receipt of complete applications within 5 business days.
  • We will decide and communicate outcome of application within 60 business days from application deadline.

2010 Results

Acknowledge the receipt of complete applications within 5 business days: This is a new service commitment to be reported next year. 

Decide and communicate outcome of application within 60 business days from application deadline:

  • The service standard was met 100% of the time.

Ontario Research Fund - Research Excellence (ORF - RE)


Funding

  • We will acknowledge the receipt of complete applications within 20 business days.
  • We will decide and communicate the outcome of complete applications within 132 business days from the application deadline.

2010 Results

Acknowledge the receipt of complete applications within 20 business days: This is a new service commitment to be reported next year.

Decide and communicate the outcome of complete applications within 132 business days from the application deadline:

  • The service standard was met 100% of the time for Round 4.
  • The service standard was not met for GL2 due to an unanticipated step in the adjudication process that was not included in the service standard.

Ontario Research Fund - Research Infrastructure (ORF - RI)


Funding

  • We will acknowledge the receipt of complete applications within 22 business days.
  • We will decide and communicate the outcome of complete applications within 66 business days of the Canada Foundation for Innovation's (CFI) approval of projects.

2010 Results

Acknowledge the receipt of complete applications within 22 business days: This is a new service commitment to be reported next year.

Decide and communicate the outcome of complete applications within 66 business days of the Canada Foundation for Innovation's (CFI) approval of projects:

  • The June 2010 round of the program did not meet the service standard due to a revision to the program process.  The service standard has been revised to reflect the new process.

Ontario Tax Exemption Commitment (OTEC)


Information

  • We will acknowledge the receipt of complete applications within 2 business days.
  • We will communicate the decision within 45 business days of receiving a complete application.
  • For further assistance regarding the Ontario Tax Exemption for Commercialization (OTEC), please contact:

    Ontario Tax Exemption for Commercialization (OTEC) Program
    Access to Capital and Business Development Branch
    Ministry of Economic Development and Innovation
    18th Floor, 56 Wellesley St. W.
    Toronto, ON M7A 2E7
    Tel: 416-327-6629

2010 Results

Communicate the decision within 45 business days of receiving a complete application:

  • There was 1 application for certification as an eligible commercialization business under the OTEC program in 2010.
  • There were 6 applications for a preliminary determination of eligibility under the OTEC program in 2010.